Social landlord East Thames is to launch a new repairs, maintenance and asset-management service from April 2013, provided by Interserve.
The initial seven-year contract, with a provision to extend to 15 years, is expected to improve service to residents, save East Thames around £4 million a year, and provide a range of apprenticeships and employment opportunities.
Interserve will deliver planned and responsive repairs and maintenance to East Thames’ 13,500 properties, including corporate buildings, estate services, cyclical works, and building refurbishment between lettings.
East Thames director of development and property Geoff Pearce said Interserve’s customer-focused approach to delivery would be welcomed.
"Thanks to the feedback we’ve received from our residents, we have been able to work with Interserve to design a service that better meets the needs of our customers, while delivering value for money and a significant contribution to East Thames’ local employment aims,” he said.
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