Train operator receives award for automated compensation

By Natalie Vincent - Tue 10 October 2017, 3:36 pm

Train operator c2c was awarded Innovation of the Year at the National Rail Awards, for its Automatic Delay Repay compensation scheme.

Designed to automatically award compensation for delays as little as two minutes, users holding a c2c Smartcard do not have to apply for a claim.

The operator runs train services between Fenchurch Street and Shoeburyness, serving 26 stations throughout east London and South Essex.

Managing director of c2c Julian Drury said: "We were really proud to be the first UK train operator to offer an automatic compensation scheme that every passenger can benefit from, and [we] are honoured that our work has won the most prestigious innovation award in the rail industry."

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